Sam Houston Electric Blog

Cooperative Among Highest ACSI Scores

Thursday, April 27, 2017

Cooperative Among Highest ACSI Scores

Sam Houston Electric Cooperative members have spoken, and have awarded the Co-op and its employees an American Customer Satisfaction Index score of 87.

The American Customer Satisfaction Index (ASCI) measures four key areas: overall customer satisfaction, how a utility measures up to expectations, how it compares to an “ideal” utility, and customer loyalty. These four indicators are then combined to create a single index score that can serve as a benchmark of the utility’s overall performance. 

According to Anneliese Oppenheim, CEO of Oppenhiem Research, “When comparing Sam Houston EC’s performance with nationally-renowned companies across varying industries, Sam Houston EC again performed quite favorably. With a score of 87, Sam Houston is among the highest scoring companies, scoring higher than Dole (86), Honda (86), BMW (85), Google (84) and Apple (84).”

In just the electric utility industry, local investor-owned utilities earned scores of 70 and 76. The average score for all electric utilities is 72.

"Cooperative leaders are proud of our employees for this achievement,” Chief Communications Officer Keith Stapleton said. “It shows that they are taking the time to listen to our members, and providing trustworthy information to them. It takes every employee working together to provide our member-owners with the high level of service that this score reflects.”

Congratulations to all our employees for a job well done, and thank you to all of our Sam Houston EC members who took time to participate in the recent survey. Your feedback helps us serve you better.

Posted by Communications Specialist Rachel Frey, CCC



More Articles

6 Apr

Sam Houston EC employees, like Member Service Representative Jennifer Angel in this picture, donated 22 pints of blood on March 8. According to the Gulf Coast Regional Blood Center, a whole blood donation can save up to three people, so this donation made a huge impact for many lives in our area. Posted by Communication Specialist Rachel Frey, CCC

31 Mar

As a not-for-profit, member-owned cooperative, Sam Houston Electric Cooperative conducts business a little differently than other electric utility companies.  The Co-op follows a set of seven principles, which guides everything we do: Voluntary and Open Membership Democratic Member Control Members’ Economic Participation Autonomy and Independence Education, Training and Information Cooperation Among Cooperatives Concern for Community Several of these principles have been on display this month.  Cooperation Among Cooperatives Pictured is a projector...

30 Mar

Most of Sam Houston Electric Cooperative’s electricity comes from centralized power plants capable of producing many megawatts for consumers across a widespread area, but concern over the environment has prompted an interest in personal power supplies. Known as distributed generation, or DG, these on-site power sources include wind turbines and solar arrays that can sometimes lower power costs. However, not everyone is interested in or can afford to install DG equipment.  Sam...

23 Mar

Chief Communications Officer Keith Stapleton and Communications Specialist Rachel Frey helped welcome 43 new communications professionals to the cooperative family.  The New Co-op Communicators Orientation (NCCO) is a unique opportunity for new employees to learn about the Cooperative industry, electricity basics and communications tools. Attendees represented statewide associations, generation and transmission cooperatives and distribution cooperatives, like Sam Houston EC, from all corners of the nation. “This was the third NCCO I have attended,”...

10 Mar

Here’s a fact you might not know: You don’t have to touch a power line to be in danger; high-voltage electricity can jump to anyone who gets too close. Fortunately, there are many ways to stay safe around power lines, whether they’re in the air or on the ground. Look up before raising a ladder or pole to make sure that it will not come within 10 feet of any...

3 Mar

Why is there a different kind of outlet in my bathroom? Why does the circuit breaker trip whenever my portable air conditioner comes on? What’s the difference between a power strip and a surge protector? Do you know everything you should about your home’s electrical system and appliances? If you’re like most people, the answer is probably “No.” It’s time to change that. Commissioning an...

27 Feb

Texas winters are unpredictable. Cold weather often requires folks to use more electricity than normal to keep the house warm. Consequently, you might already have received a higher-than-normal bill this winter—and you might be wondering how to avoid the next one. As we endure the last of the Texas winter (we hope), you and your family can still adjust your energy behaviors to cut your electric bills. To help avoid higher-than-normal energy bills,...

20 Feb

It’s still cold outside, and all your windows and doors are closed. This makes heating season a perfect time to make sure the carbon monoxide detectors in your house are working properly. If you don’t have any, it’s time to install them. Carbon monoxide is a potential byproduct of burning fossil fuels including gas and oil. It’s colorless and odorless, but it’s potently toxic and...

13 Feb

Batteries power so many of our electronics today, from remotes and toys to radios and flashlights. Sam Houston Electric Cooperative wants to remind members to keep safety considerations in mind when storing, using and disposing of batteries. Always read and following manufacturers’ instructions. Use the correct size and type of battery for each device, and be sure to insert batteries with the positive and negative terminals properly aligned. It is important to store batteries...

6 Feb

Even if you love the crackle and warmth of a wood-burning fire on the hearth, you probably could live without the added cost to your energy bill. Sure, the flickering flames make you feel warm while you’re sitting nearby, but wood-burning fires are not efficient. They emit little or no warmth into a room and send warm air up the chimney. Wood-burning fires also can create particles that pollute the air indoors and...

Page 1 of 6 pages  1 2 3 >  Last ›