Service Excellence | Sam Houston Electric
<- Back to Sam Houston Electric

Service Excellence

SERVING WITH PURPOSE

Electric cooperatives began with a single purpose—to provide electricity for rural America. Today, electric co-ops are uniquely able to meet growing energy needs. After all, you aren’t simply our customers; you are our friends and neighbors. And you are the member-owners of Sam Houston Electric Cooperative.

For the second straight year, April 27 brought major storms and large-scale power outages, resulting in more than $1 million in costs associated with rebuilding damaged lines and restoring power. Despite the storms, however, service reliability numbers improved significantly in 2016. Credit goes to your dedicated employees, who work tirelessly in all types of weather to restore power safely, efficiently and quickly.

GOOD STEWARDS OF OUR ENVIRONMENT

We take proactive measures to keep animals safe from electrical hazards. And by protecting our furry and feathered friends, we’re also providing more reliable service for you.

STATE-OF-THE-ART METERING

With myPowerUsage, Sam Houston EC members have online access to help manage electricity consumption, view and pay bills, and sign up for text and email alerts.

myPREPAY OFFERS DEPOSIT-FREE SERVICE

With myPrePay, members can choose the convenience of “pay-as-you-go” electricity. There’s no difference in the service you’ll receive—just in how and when you pay for it.

WHEN THE LIGHTS GO OUT, SO DO WE

As soon as a storm rolls through, our 24-hour dispatch center goes into action. Line technicians are mobilized to restore power to you as quickly and safely as possible.

OUTAGE MANAGEMENT SYSTEM

With our outage management system and online outage viewer, we are now able to prepare and respond even faster when a storm knocks out power to our members.

WE’RE WORKING TO BEAT OUR TIME

When we can get your power on quickly and keep everyone safe, we’re winning. In 2016 each meter had an average total outage time of 4.4 hours—a 30 percent improvement over 2015.

GREATER SERVICE RELIABILITY

The average meter experienced 2.5 outages in 2016—a 20 percent improvement over 2015, due in part to 3,261 miles of line that were trimmed or underbrushed for greater reliability.

Explore the Report 

Message from the CEO Service, The Cooperative Way Service Milestones Service By The Numbers Service Excellence Service to Community Service for Future Generations Balance Sheets

©2000-2020 Sam Houston Electric Cooperative, Inc. ALL RIGHTS RESERVED.
Privacy Policy Legal Disclaimer