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Service Milestones

HIGH EXPECTATIONS YIELD EXCEPTIONAL RESULTS

By setting high goals and striving daily to reach them, we are constantly focused on improving the service we provide to the 54,000 consumer-members of Sam Houston Electric Cooperative. We celebrated numerous milestones in 2016, and we look forward to reaching even greater milestones in 2017!

To achieve our service goals, we must stay fiscally responsible with your investments. Your Cooperative remains financially strong. In February 2016, members received a total of $857,000 in wholesale energy credits. Then in September more than $3 million in capital credits were retired to members as credits on your electric bill. Capital credits are just one of the many reasons it’s great to be a member of an electric cooperative.

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$3.08 MILLION IN SEPTEMBER 2016

Since the Cooperative is not-for-profit, we assign surplus revenues to each member based on the amount of electricity they purchased. This is called a capital credit. Those dollars are then used to build, upgrade, and operate the Co-op’s power distribution system. That means each member owns a part of the lines, poles and substations that deliver electricity to their homes and businesses. When the Cooperative’s financial condition allows a portion of each member’s capital credits is paid to them as a credit on their September bills. This bill credit is also referred to as “retiring” capital credits.

$857,000 WHOLESALE ENERGY CREDITS

We’re not the only ones who believe in the cooperative business model. Our wholesale power provider is a co-op, too. When they returned credits in 2016, we passed them directly to you.

CREATING A CULTURE OF SAFETY

Providing electrical service can be an incredibly dangerous task, which is why safety education is a focus at Sam Houston Electric Cooperative. We partnered with our statewide association, Texas Electric Cooperatives, to host the 2016 National Utility Training and Safety Education Association conference in San Antonio, bringing together hundreds of industry safety advocates from across the country, with a common goal of keeping our members and employees safe—every one, every day.

SAFETY AND TRAINING COME FIRST

We keep our safety training and advocacy close to home, too. Our Cooperative’s training field east of Livingston hosts Texas Electric Cooperatives statewide training schools year-round.

Service Excellence

WE’RE CONSISTENTLY AMONG THE BEST IN THE INDUSTRY

Sam Houston Electric Cooperative continues to garner some of the best scores in the industry from the American Customer Satisfaction Index. The Cooperative finished 2016 with an average ACSI score of 87. The national average for electric cooperatives is 76.

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