EMPLOYEES SHINE

“Our entire team did a tremendous job repairing damage and restoring power to our members quickly and safely,” said Kyle J. Kuntz, P.E., general manager. “It’s an outstanding effort on the part of our employees and all those who came from across the country to help our communities in this time of need.”

While our crews and contractors worked quickly to restore power to members, they also worked extremely safely. There were no reported accidents, injuries or near-misses.

“The Cooperative received a great deal of support from Cooperative members and local officials,” said Keith Stapleton, chief communications officer. “We maintained an open line of communication with emergency operations centers, county and city officials, school districts and area businesses, all of whom praised the way Sam Houston EC responded to this storm.”

As power restoration work ended, the member services department experienced a surge in calls and online member interactions. According to Member Service Supervisor Valerie Berry, the call center experienced a high number of calls for nearly two weeks after the main restoration efforts ended. Many calls were in regard to repairs to service, missing

bills and payment extensions, all of which were caused byHurricane Harvey.