Sam Houston Electric Cooperative ranked No. 7 of the 42 electric cooperatives that were selected to participate in Touchstone Energy’s 2011 Survey on the Cooperative Difference.
Surveys were conducted via email and phone for 250 members of each of the 42 cooperatives. The survey process took approximately 10 minutes and included questions related to cooperative performance, energy conservation, renewable energy, the price of electricity, load management, member education and communication.
The survey also included American Customer Service Index (ACSI) questions, on which Sam Houston EC scored 85, a full four points higher than the “all cooperatives” aggregate score of 81.
The No. 7 ranking is an outstanding accomplishment, and is reflective of the hard work of each and every Cooperative employee.
Thank you to all of our Sam Houston EC members who took time to participate in the recent survey. Your feedback helps us serve you better.
