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We’re Here to Help: COVID Update

  We’re Here to Help: COVID Update


Sam Houston Electric Cooperative continues to monitor the COVID-19/coronavirus guidelines from the US Centers for Disease Control and has implemented proactive measures to assist Co-op members affected by COVID-19.

Members can call the Co-op at 800-458-0381 if they need help with their accounts. Cooperative employees are here, and ready to help.

Federal funds are available through the CARES Act for assistance during the COVID-19 pandemic. Contact Sam Houston EC or area assistance agencies for more information.

Sam Houston EC suspended disconnections for nonpayment on March 16, and late fees have been temporarily suspended for members impacted by COVID-19. However, the Cooperative encourages members to pay a portion of their bill, to avoid a large account balance when disconnections resume.

Save Energy, Save Money

With families spending more time at home these days, and watching TV or using the computer, your next electric bill might be higher than typical. All members can monitor their energy use with the mySamHouston app or in their account at SamHouston.net.

Members can also find ways to save on our website, blog and social media accounts.

Help Others with Helping Hands

If you are in the position to help others, consider joining Helping Hands. Simply contact us to make a one-time donation or set up a monthly donation. The funds stay in East Texas to help local families.

Co-op Continues Work

The Cooperative remains fully-staffed, and is continuing normal operations, apart from the front lobbies being closed temporarily. Even as many employees are working remotely or reporting directly to their work vehicles, we are striving to maintain our high quality of service to every member.

Call us at 800-458-0381 if you are in need of assistance with your account. We are here, and we are happy to help.

Sam Houston EC continues to urge our members to follow guidance from the U.S. Centers for Disease Control for safe practices to combat this virus.